Data Protection Policy

Cawabanga's Privacy Policy — Your data is safe with us

Protecting your personal information at cawabanga is our top priority. What data we collect, why we collect it, and how we keep it safe — it's all explained here in plain English. Read on and play with peace of mind.

Last updated: January 2026
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Data Privacy
1. Introduction

Protecting your privacy at cawabanga is one of our top priorities. This Privacy Policy ("Policy") explains what information we collect while you use the cawabanga platform, how that information is used, and how it is kept secure.

By using the cawabanga platform or creating an account, you agree to this Privacy Policy. Please read it carefully before you start using the platform.

This policy is part of our Terms & Conditionsand should be read alongside that document. For any questions, reach out to our support team — we're always here to help.

This privacy policy applies to the cawabanga website, mobile app, and all related services.

2. What Data We Collect

Cawabanga only collects information that is necessary to provide our services. We do not ask for any personal data beyond what is required. Below is a detailed breakdown of the types of information we collect.

Data type Example When It's Collected
Identity information Name, date of birth, national ID number During registration and KYC verification
Contact Information Mobile number, email address At the time of account creation
Financial information Mobile banking number, transaction history During deposits and withdrawals
Device Information IP address, browser type, device model Automatically while using the platform
Usage data Game history, betting records, login times While using the platform
Verification Documents NID copy, photo, proof of address During KYC verification

We never store your password or full payment card number. Passwords are always kept in encrypted form.

3. How Your Data Is Used

Cawabanga uses the data it collects solely for specific and lawful purposes. We never misuse your information. Below are the purposes for which we use your data.

  • Account management: Your data is used to create, verify, and manage your account.
  • Service Delivery: Your data is necessary to deliver gaming, betting, and payment services without interruption.
  • Ensuring Security: Your data helps prevent fraud, hacking, and unauthorized access.
  • Legal obligation: To fulfill requests from financial regulators or law enforcement authorities.
  • Customer support: To resolve your issues and answer your questions.
  • Personalized Experience: To suggest games and offers tailored to your preferences.
  • Responsible Gaming: To detect problem betting or harmful behaviour and provide timely support.

Every purpose for which your data is used is lawful and governed by our agreement with you. We never use your data for unnecessary or unauthorized purposes.

4. Cookies & Tracking Technologies

Cawabanga's website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your browsing experience.

  • Essential cookies: These cookies are essential for maintaining login sessions and ensuring security.
  • Functional Cookies: Used to remember your language preferences and settings.
  • Analytics cookies: To understand platform performance and user behavior.
  • Security Cookies: To detect fraud and bot traffic.

You can disable cookies through your browser settings, though this may limit certain features of the platform.

We never use third-party advertiser cookies, and we do not use any technology to track your browsing behaviour across other websites.

5. Who Your Data Is Shared With

Cawabanga never sells your personal data to third parties. However, limited information may be shared in certain specific circumstances.

  • Payment providers: Necessary information is shared with bKash, Nagad, and Rocket to process deposits and withdrawals.
  • Technology partners: Server hosting and cybersecurity service providers operate under contractual confidentiality obligations.
  • Law enforcement: We may be required to share data to comply with legal obligations, such as court orders or government directives.
  • Fraud prevention: Suspicious activity related to money laundering may be reported to the financial intelligence unit.

All our partners comply with international data protection standards and are contractually bound to keep your information confidential.

Cawabanga never shares your personal information with any advertiser, marketing company, or broker. This is a core principle of our policy.

6. Data Security Measures

Cawabanga uses industry-standard technology and practices to keep your data secure. Our security measures operate at the technical, administrative, and physical levels.

  • For all data transmissions 256-bit SSL/TLS Encryption is used.
  • Stored Data AES-256 encryptionis secured.
  • On the server 24/7 security monitoring runs.
  • Regular Security audits & penetration testing is applied.
  • Regarding employee access to data Least Privilege Principle is followed.
  • Two-Factor Authentication (2FA) Strengthens account security.

No one can guarantee 100% security on the internet. However, cawabanga is committed to maintaining the highest possible level of protection at all times.

In the event of a security breach, cawabanga will notify affected users as quickly as possible and take all necessary steps to minimize any harm.

7. How Long We Retain Your Data

Cawabanga does not retain personal data for longer than necessary. How long data is kept depends on its type and the purpose for which it was collected.

  • Account Information: For as long as your account is active, and for up to 5 years after closure as required by law.
  • Transaction records: Retained for a minimum of 5 years in accordance with financial regulatory requirements.
  • KYC documents: After verification, for the period required by legal obligations.
  • Game & betting history: Up to 3 years after account closure.
  • Support Contact: Up to 2 years after the issue is resolved.

After the designated retention period, data is automatically and securely deleted or anonymized so that you can no longer be identified.

8. Your Rights

Cawabanga respects your right to data privacy. You have the following rights over your personal information.

1
Right to access

You have the right to know what information cawabanga holds about you. Submit a request to support and the information will be provided within 30 days.

2
Right to rectification

You have the right to correct any inaccuracies in your data. This can be done through your account settings or by contacting support.

3
Right to Erasure

You may request deletion of your data in certain circumstances. However, some data may need to be retained due to legal obligations.

4
Right to Restrict Processing

In certain cases, you may request that processing of your data be restricted.

5
Right to data portability

You have the right to receive your data in a standard format that can be used elsewhere.

6
Right to object

You have the right to object to your data being used for specific purposes.

To exercise any of your rights, email us at support@cawabanga.im. We will respond within 30 days.

9. Privacy of Minors

Cawabanga's services are strictly for users aged 18 and above. We do not knowingly collect personal data from minors. If a minor's account is identified, it will be closed and all associated data will be deleted immediately.

If you suspect a minor is using cawabanga, please contact our support team directly. We'll take immediate action.

10. Changes to the Privacy Policy

Cawabanga may update this privacy policy from time to time. For any significant changes, users will be notified via their registered email or through a platform notification.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We recommend checking this page regularly.

The "Last Updated" date at the top of this page shows when the most recent changes were made.

11. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. We take all privacy-related complaints with the utmost seriousness.

Email: support@cawabanga.im

Live Chat: Click the chat icon at the bottom right of any page on the platform. Available 24/7.

Privacy complaints will receive a response within 7 business days. Complex matters may take up to 30 days, but you will be kept updated on progress throughout.

Our Commitment

What Makes cawabanga's Privacy Policy Different

Our privacy policy is not just words on paper — it is put into practice at every step.

Top-Grade Encryption
Every transaction and data transfer is secured with 256-bit SSL — bank-grade security with a seamless gaming experience.
Data Is Never Sold
Your name, phone number, or any personal information is never sold to advertisers or third parties — that is our commitment.
Your Data, Your Control
To view, correct, or delete your data at any time, contact our support team. We respond promptly.
24/7 security monitoring
Our security team monitors systems around the clock. Any suspicious activity is flagged immediately.
Full Transparency
Everything in the privacy policy is written in plain, simple language. No complex legal jargon, no hidden terms — what you see is what you get.
Regular Security Audits
Regular security audits are conducted by third-party experts to ensure your data is always protected to the highest standard.

Play safe, enjoy with peace of mind

Your data is safe with cawabanga. Register now and open your account on Bangladesh's most secure gaming platform.

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